Return Policy

It is our wish that every client is over the moon with their purchase but we understand that there are times an item will need to be returned.
We accept returns within 14 days of your purchase, items must be in original condition. See conditions below. 
  • All returns must be received within 14 days of receipt for a full refund. 
  • All merchandise must be returned unworn, unwashed, and in original condition with tags attached. If items have makeup, deodorant, or other stains/odors, you WILL NOT be given credit as these pieces will not go back into our inventory as they will be considered 'damaged.'
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box will result in the shoes being ineligible for return. 
  • All Accessories and Sale items are FINAL SALE. 
  • Returns are processed within 2-3 business days and refunds take 5-7 business days on average to post to your account. 

Clients are responsible for shipping items back to our main office. Please email us at phoenixandkateboutique@gmail.com with subject line RETURN.

Please note, we do NOT offer exchanges as we cannot guarantee that we will have the item you purchased available at the time of return.